When you buy our products/services, your purchase is covered by our 1-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase and/or haven't used all purchased points / coins, we will cheerfully issue a full refund. To request a refund, simply contact us with your purchase details within one (1) day of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services that you already have used, because our network fill your account balance (adding points/coins) immediately after purchase done. Refunds are being processed within 7 days period at least.